FREQUENTLY ASKED QUESTIONS

WHAT IS "READY TO SHIP"?

Ready to ship refers to materials that are currently in stock and available to be shipped without additional production time.

These materials have already been manufactured. This can be a convenient option for those who need their tiles quickly and do not want to wait for a custom order to be produced.

Keep in mind, the selection of ready to ship stock may be more limited compared to custom orders, but can still offer a wide variety of styles, colors, and sizes to choose from.

HOW LONG DOES STOCK TAKE TO ARRIVE?

Our stock items are readily available in Mexico.

The estimated transit time, from the time you place your order, to the final destination is 14 business days, depending on your location.

WHEN DOES THE ESTIMATED TRANSIT TIME BEGIN?

The estimated delivery time starts from the date you place your order.

It depends on several factors: order placement day, inspection and processing, truck departure schedule, border crossing, and handoff to the carrier.

Once the shipping carrier receives the materials, delivery typically takes 4-8 business days, depending on your location. Additionally, the time it takes for you to schedule the delivery is considered.

Generally, the entire process can take around 14 business days.

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CAN TRANSIT TIMES BE RUSHED?

No rush available, as our approach involves dedicating ample time to prep, pack and ship to guarantee your satisfaction!

Our international transit times are within a competitive timeframe, without compromising the quality of the process.