A customer service representative helped me narrow down my tile selections after reviewing photos of my cabinets and countertop. She not only saved me money on samples but also kept me from feeling overwhelmed by all the gorgeous options available. We probably exchanged two or three emails. She really went the extra mile, and I was so appreciative.
CONTACT US
EMAIL | contact@clayimports.com
CALL OR TEXT | (512) 836-8500
LIVE CHAT | 8:30 AM - 4:30 PM CST
Questions about tile, an existing order, samples, shipping, or anything else? Our team is happy to point you in the right direction.
Industry professional? Our Trade Program offers exclusive pricing, dedicated support, samples, and benefits designed to make sourcing tile easie. Apply here: Trade Program
Already a Trade member or have questions about applying? Reach out to our Trade Team.
Planning a project? Send us your tile selections, quantities, and project details and our team can help put together an estimate or quote.
Easily check your order progress online. Need more help? Email our Order Status team and we’ll get back to you within 1–2 business days.
Planning a project and need a little guidance? Share your design goals, color palette, and project details with us, and our tile team will send personalized recommendations straight to your inbox.
For press inquiries, editorial requests, product loans, photography, or other media opportunities, get in touch with our team.
Clay Imports' design studio & residence, Clay SMA, is located in the La Lomita neighborhood of San Miguel de Allende. Our typical studio hours are Monday–Friday, 10AM–4PM, but appointments are required.
Hear from those who love CLAY
WHAT OUR CUSTOMERS REALLY SAY
Thank you so much! Your customer service is truly next level.
I resealed our shower with the low VOC sealer you recommended and it worked beautifully! It was so easy to apply and gave the exact result I was hoping for. The finish is just what I wanted. Thank you again for your time and patience with all my questions. Fifteen years ago, when we decided to install Saltillo tile in our bathroom, we couldn’t find much help in our area. We installed it ourselves and have loved it but couldn’t find much info on how to care for it long term. I’m so glad I found your website. I now feel like we have a great source for advice and products to care for it. Great product and great customer service!
Thank you and you have been so very helpful in my exploration. Your tiles are gorgeous and the artisanal aspect is invaluable and unbeatable. Thank you so much for your thoughtfulness.
Leah was great to work with. From the beginning, every question I had was answered with so much detail. When I needed suggestions and alternatives, lists of similar tiles were provided to me. The response time was very prompt too. Honestly, if/when I need tile in the future, Clay Imports will be the first place I check. And I do have a couple more projects on my house next year!