TRADE BENEFITS
DEISGNED TO WORK THE WAY YOU DO
Whether you prefer to shop solo or collaborate with your dedicated rep, our Trade Program is built for flexibility. Log in to browse and order at your convenience, or connect with your rep for personalized recommendations, quotes, and support. However you like to work, we’re here to make it seamless.
THE BASICS
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VIEW TRADE PRICING
Log into your account to see discounted trade prices automatically displayed on every product page as you shop.
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HOW TO ORDER ONLINE
Log into your Trade Account
• Shop around, add items to your cart and proceed to checkout
• Discounts are auto-applied in the cart -
REWARDS
Earn points every time you shop and unlock even more perks as you move through our tiers. Bigger discounts, free shipping, and more. The longer you're with us, the better it gets.
TRADE PRICING
DISCOUNTS
FREE SAMPLES
FREE samples up to $40 with each and every sample order. All we ask is that you take care of the discounted shipping costs.
Why we ask that you cover shipping costs?
As part of our commitment to sustainability, sample shipping fees help cover eco-conscious packaging. It’s a small cost with a meaningful impact.
You can opt for our discounted shipping rate, or if you prefer, you can select "use my own carrier account" at checkout and enter your FedEx or UPS account number.
10% DISCOUNT
Enjoy a 10% discount on all tile orders, every single time you shop with us.
Auto applied at checkout, and prices are visible when shopping.
15% DISCOUNT
Take advantage of a 15% discount on our unique handmade goods, including terracotta planters, house numbers, poco pottery, furniture and more.
Auto applied at checkout, and prices are visible when shopping.
20% VOLUME ORDERS
For large volume orders exceeding 800 square feet, feel free to choose one item, or mix and match any products in a single order, as long as the overall total meets or surpasses the 800 square foot requirement.
Reach out to your sales representative with the project details, and we'll provide you with a discounted invoice.
If you're unsure who your rep is, you can find their contact information by region below.
20% PERSONAL PROJECTS
Personal projects, for your home, qualify for a 20% discount. It means a lot to us when a valued trade partner chooses our tile for their own home among so many options.
Reach out to your sales representative with the project details, and we'll provide you with a discounted invoice.
If you're unsure who your rep is, you can find their contact information by region below.
HOW WE SUPPORT YOU
OUR TRADE PROMISE
Fast Response & Resolution Commitment
We understand how important it is to address your concerns, so you can expect us to acknowledge any reported issue—whether it's damaged tiles, incorrect orders, or delays within just 24 business hours. Plus, we'll follow up with a resolution plan within 48 hours of our initial response to keep you in the loop!
Dedicated Support for Trade Partners
As a valued trade professional, you get access to our dedicated trade email, trade@clayimports.com, or simply connect with your sales representative. We’re here to provide you with personalized assistance for everything from tracking your orders to offering installation tips and resolving any issues you might encounter.
Transparency & Quality Assurance
For large volume orders exceeding 800 square feet, feel free to choose one item, or mix and match any products in a single order, as long as the overall total meets or surpasses the 800 square foot requirement.
Reach out to your sales representative with the project details, and we'll provide you with a discounted invoice.
If you're unsure who your rep is, you can find their contact information by region below.
Damage or Defects
Replacements are our top priority, and we’ll always work hard to get them shipped out to you as quickly as possible. We want to be upfront with you: there may still be a lead time. We appreciate your understanding that custom tiles are made to order, while stock tiles can be replaced more quickly.
Clear Policies
We'll keep you in the loop with timely, proactive updates, and depending on the severity of the situation, we may also offer partial refunds or discounts to make things right.
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