TRADE BENEFITS

DEISGNED TO WORK THE WAY YOU DO

Whether you prefer to shop solo or collaborate with your dedicated rep, our Trade Program is built for flexibility. Log in to browse and order at your convenience, or connect with your rep for personalized recommendations, quotes, and support. However you like to work, we’re here to make it seamless.

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    VIEW TRADE PRICING

    Log into your account to see discounted trade prices automatically displayed on every product page as you shop.

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    HOW TO ORDER ONLINE

    Log into your Trade Account

    • Shop around, add items to your cart and proceed to checkout

    • Discounts are auto-applied in the cart

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    REWARDS

    Earn points every time you shop and unlock even more perks as you move through our tiers. Bigger discounts, free shipping, and more. The longer you're with us, the better it gets.

TRADE PRICING

DISCOUNTS

FREE SAMPLES

FREE samples up to $40 with each and every sample order. All we ask is that you take care of the discounted shipping costs.

Why we ask that you cover shipping costs?
As part of our commitment to sustainability, sample shipping fees help cover eco-conscious packaging. It’s a small cost with a meaningful impact.

You can opt for our discounted shipping rate, or if you prefer, you can select "use my own carrier account" at checkout and enter your FedEx or UPS account number.

10% DISCOUNT

Enjoy a 10% discount on all tile orders, every single time you shop with us.

Auto applied at checkout, and prices are visible when shopping.

15% DISCOUNT

Take advantage of a 15% discount on our unique handmade goods, including terracotta planters, house numbers, poco pottery, furniture and more.

Auto applied at checkout, and prices are visible when shopping.

20% VOLUME ORDERS

For large volume orders exceeding 800 square feet, feel free to choose one item, or mix and match any products in a single order, as long as the overall total meets or surpasses the 800 square foot requirement.

Reach out to your sales representative with the project details, and we'll provide you with a discounted invoice.

If you're unsure who your rep is, you can find their contact information by region below.

20% PERSONAL PROJECTS

Personal projects, for your home, qualify for a 20% discount. It means a lot to us when a valued trade partner chooses our tile for their own home among so many options.

Reach out to your sales representative with the project details, and we'll provide you with a discounted invoice.

If you're unsure who your rep is, you can find their contact information by region below.

HOW WE SUPPORT YOU

OUR TRADE PROMISE

Fast Response & Resolution Commitment

We understand how important it is to address your concerns, so you can expect us to acknowledge any reported issue—whether it's damaged tiles, incorrect orders, or delays within just 24 business hours. Plus, we'll follow up with a resolution plan within 48 hours of our initial response to keep you in the loop!

Dedicated Support for Trade Partners

As a valued trade professional, you get access to our dedicated trade email, trade@clayimports.com, or simply connect with your sales representative. We’re here to provide you with personalized assistance for everything from tracking your orders to offering installation tips and resolving any issues you might encounter.

Transparency & Quality Assurance

For large volume orders exceeding 800 square feet, feel free to choose one item, or mix and match any products in a single order, as long as the overall total meets or surpasses the 800 square foot requirement.

Reach out to your sales representative with the project details, and we'll provide you with a discounted invoice.

If you're unsure who your rep is, you can find their contact information by region below.

Damage or Defects

Replacements are our top priority, and we’ll always work hard to get them shipped out to you as quickly as possible. We want to be upfront with you: there may still be a lead time. We appreciate your understanding that custom tiles are made to order, while stock tiles can be replaced more quickly.

Clear Policies

We'll keep you in the loop with timely, proactive updates, and depending on the severity of the situation, we may also offer partial refunds or discounts to make things right.

FAQ

How do discounts work?

No codes needed for regular purchases or samples.

Once logged in, you’ll see 10% off all tile products, 15% off home goods and furniture, and a $40 discount automatically applied to sample items at checkout (if eligible).

How do I place orders online?

First, log in to your account to see trade pricing while shopping.

You can shop as usual and simply checkout online with discounted pricing, or request quotes.

You can also view and pay quotes directly from your account page.

How can I pay for a quote?

There is a "Pay Online" button on the quotes we send. Alternatively, you can log in and pay from your account page under "Pending Orders."

Are samples free?

Yes! You automatically receive up to $40 off each sample order at checkout. All samples are always free, within this limit, and you only pay for shipping.

Plus, every time a sample order is placed, you receive a $20 credit to use on your next order, effectively balancing out the sample shipping cost.

Why we ask that you cover sample shipping costs?

As part of our commitment to sustainability, sample shipping fees help cover eco-conscious packaging. It’s a small cost with a meaningful impact.

You can opt for our discounted shipping rate, or if you prefer, you can select "use my own carrier account" at checkout and enter your FedEx or UPS account number

Can I add coworkers to my account?

Yes! If you’re the Location Admin, you can manage contacts from your account page. This includes adding or removing contacts and assigning access.

Do I have a trade representative?

Yes. Reps are assigned by region, as you always have a dedicated trade contact. You can also contact us any time at trade@clayimports.com if you need help placing orders or finding products.

If you’re in the West or Southwest: Anna – anna@clayimports.com
CA, OR, WA, NV, AZ, NM, TX, OK, CO, UT, ID, MT, WY

If you’re in the East or Midwest: Leah – leah@clayimports.com
NY, NJ, PA, MA, DC, VA, NC, SC, GA, FL, IL, OH, MI, WI, MN, MO, IN, KY, TN, and beyond

What if I don’t see trade discounted pricing?

Make sure you're logged in with your approved email and that you're linked to your Company account. If issues persist, contact us at trade@clayimports.com.

Do I earn rewards?

Yes! Rewards accrue under the account placing the order. Use one company account to maximize points. Points cannot be transferred between accounts.

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