CLAY IMPORTS DOES NOT ACCEPT RETURNS ON ANY OF OUR PRODUCTS. PLEASE CONSIDER YOUR ORDER CAREFULLY AND VIEW SAMPLES PRIOR TO PURCHASE.
Return and CancellationPolicy
Clay Imports’s tiles are hand-made products subject to variations in size, color, shade and texture from piece to piece and from batch to batch.
These variations are what make our tiles unique. Please expect handmade characteristics from the samples to your full orders. We recommend reviewing samples to best understand our products.
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Incorrect Items :
- If there are any discrepancies with your purchase, please contact your sales representative as soon as possible.
Damaged Deliveries :
Clay Imports uses third party shippers, if your order arrives and the packaging has been visibly and extensively damaged during transit, we recommend to reject this delivery and to have the delivery driver to notate on the shipping ticket with a description of the damage. To submit a claim, take pictures of the damaged shipment prior to unpacking the order, as well as any broken materials. Please reach out to your sales representative or email us at email@example.com with documentation as soon as possible so we may discuss replacement options.
Note : All Clay Imports products are quality controlled prior to shipping from Austin and our warehouse team takes extra precaution when packaging material for transit. Although we do not anticipate any material to arrive damaged, we recommend a 15%-20% overage to account for any breakage during transit.