Design & Photo Alexandra Ribar
Design & Photo Alexandra Ribar
Side Angle Side | Photo Casey Dunn
Design Abbie Naber | Photo Charlotte Lea
Design Abbie Naber | Photo Charlotte Lea
Sugar House Design | Photo Jacob Snavely

OUR TRADE PROGRAM

Whether you prefer to shop solo or collaborate with us, our Trade Program is built for flexibility. Browse and order online anytime, or connect with your rep for quotes, recommendations, and more. However you like to work, we’re here to make it seamless.

LOGIN

No passwords, no stress. Click the person icon to log in, and we’ll send a one-time secure code via text or email through Shop Pay. Quick, easy, and secure every time.

ONLINE SHOPPING + PRICING

See your exclusive pricing the moment you log in. Shop as usual. Your trade discounts are automatically applied at checkout.

MANAGE ORDERS + ACCOUNT

Your account dashboard keeps it simple: pay quotes, update details, invite coworkers, or manage multiple locations. All in one place.

THE BENEFITS

Enjoy exclusive perks with every order. See how higher totals unlock even more savings.

Bigger Orders, Bigger Discounts

Start with your base discount and unlock even more savings as your order total grows.

Complimentary Samples

Order samples at no cost (just pay discounted shipping) so you can plan and present every project with confidence.

Personal Project Discount

Because your home deserves trade pricing too. Enjoy 20% off one personal project each year.

VOLUME DISCOUNT TIERS

Choose your base discount and the calculator does the rest.
$5,000+ Order
+3% extra
$7,500+ Order
+4% extra
$10,000+ Order
+6% extra
$20,000+ Order
+8% extra

See How Your Discount Adds Up

Discounts apply per order. Terms may vary; contact your trade rep for details.
TRADE EXCLUSIVE BENEFIT

PERSONAL PROJECT REQUEST

Everything You Need to Know About Your Trade Account

FAQ

How do discounts work?

Once logged in, you’ll see:

10% off all tile products

15% off home goods and furniture

Free samples: Get up to $60 off every sample order, automatically applied (plus a $20 credit toward your next order)

Extra savings for bigger projects: Your Trade pricing starts with a 10% discount, which you’ll see automatically when logged in. If your subtotal (after that discount) hits one of our spend thresholds, we’ll apply an extra discount automatically at checkout:

  • Spend $5,000+ → additional 3% off
  • Spend $7,500+ → additional 4% off
  • Spend $10,000+ → additional 6% off
  • Spend $20,000+ → additional 8% off

These extra savings apply only to qualifying products and are based on your subtotal after the base trade discount is applied. The total spend is based on materials only, and does not include shipping or tax.

One-time 20% discount for personal residence projects (by request)

All discounts are applied automatically at checkout. No codes, no bulk rules, just seamless savings. Contact your Trade Rep or trade@clayimports.com if you need help.

Are samples free?

Yes! You automatically receive up to $60 off each sample order at checkout. All samples are always free, within this limit, and you only pay for shipping.

Plus, every time a sample order is placed, you receive a $20 credit to use on your next order, effectively balancing out the sample shipping cost.

Why do I cover sample shipping costs?

As part of our commitment to sustainability, sample shipping fees help cover eco-conscious packaging. It’s a small cost with a meaningful impact.

You can opt for our discounted shipping rate, or if you prefer, you can select "use my own carrier account" at checkout and enter your FedEx or UPS account number

How do I place orders online?

Log into your account to see your trade pricing automatically displayed while you shop.

Once you’ve found a product, enter your square footage and add it to your cart. Enter your shipping address and proceed to checkout and your discounts will be applied automatically.

Not ready to check out yet? You can also view and pay saved quotes directly from your account page.

How can I pay for a quote?

There is a "Pay Online" button on the quotes we send. Alternatively, you can log in and pay from your account page under "Pending Orders."

Can I add team members to my trade account?

Yes! Your team can be added under the same company location to share trade access and benefits.

As the Location Admin, you can manage this directly from your account page:

  • Log in to your account
  • Click "Manage Contacts"
  • Invite your team members via email

You can add or remove contacts and assign access. They’ll automatically be linked to your company and receive the same trade discounts.

Do I have a trade representative?

Yes. Reps are assigned by region, as you always have a dedicated trade contact. You can also contact us any time at trade@clayimports.com if you need help placing orders or finding products.

If you’re in the West or Southwest: Beth – betht@clayimports.com
CA, OR, WA, NV, AZ, NM, TX, OK, CO, UT, ID, MT, WY

If you’re in the East or Midwest: Leah – leah@clayimports.com
NY, NJ, PA, MA, DC, VA, NC, SC, GA, FL, IL, OH, MI, WI, MN, MO, IN, KY, TN, and beyond

What if I don’t see trade discounted pricing?

Make sure you're logged in with your approved email and that you're linked to your Company account. If issues persist, contact us at trade@clayimports.com.

Do I earn rewards?

Yes! Rewards accrue under the account placing the order. Use one company account to maximize points. Points cannot be transferred between accounts.

What is the personal project discount?

It means a lot to us when a valued trade partner chooses our tile for their own home among so many options.

Fill out this form with your project details, and we'll provide you with a discounted invoice.

EMAIL YOUR SALES REP BY REGION

REGIONS

WEST

  • Alaska
  • Arizona
  • California
  • Colorado
  • Hawaii
  • Idaho
  • Montana
  • Nevada
  • New Mexico
  • Oregon
  • Utah
  • Washington
  • Wyoming
EMAIL YOUR REP BETH

MIDWEST

  • Illinois
  • Indiana
  • Iowa
  • Kansas
  • Michigan
  • Minnesota
  • Missouri
  • Nebraska
  • North Dakota
  • Ohio
  • Oklahoma
  • South Dakota
  • Texas
  • Wisconsin
EMAIL YOUR REP LEAH

NORTHEAST

  • Connecticut
  • Delaware
  • Maine
  • Maryland
  • Massachusetts
  • New Hampshire
  • New Jersey
  • New York
  • Pennsylvania
  • Rhode Island
  • Vermont
EMAIL YOUR REP LEAH

SOUTHEAST

  • Alabama
  • Arkansas
  • Florida
  • Georgia
  • Kentucky
  • Louisiana
  • Mississippi
  • North Carolina
  • South Carolina
  • Tennessee
  • Virginia
  • Washington, D.C.
  • West Virginia
EMAIL YOUR REP LEAH

CANADA, MEXICO + INTERNATIONAL

Speciality reps assigned by area

EMAIL US

Real Support, Real Solutions.

OUR TRADE PROMISE

Fast Response & Resolution Commitment

We understand how important it is to address your concerns, so you can expect us to acknowledge any reported issue—whether it's damaged tiles, incorrect orders, or delays within just 24 business hours. Plus, we'll follow up with a resolution plan within 48 hours of our initial response to keep you in the loop!

Dedicated Support for Trade Partners

As a valued trade professional, you get access to our dedicated trade email, trade@clayimports.com, or simply connect with your sales representative. We’re here to provide you with personalized assistance for everything from tracking your orders to offering installation tips and resolving any issues you might encounter.

Transparency & Quality Assurance

We believe great partnerships are built on trust. That’s why we’re transparent about lead times, product specifications, and pricing from the start, no hidden fees or surprises.

Every tile we offer is carefully inspected to meet our high standards, ensuring your clients receive consistent quality and craftsmanship. If something isn’t right, we’ll make it right. That’s our commitment to you.

Damage or Defects

Replacements are our top priority, and we’ll always work hard to get them shipped out to you as quickly as possible. We want to be upfront with you: there may still be a lead time. We appreciate your understanding that custom tiles are made to order, while stock tiles can be replaced more quickly.

Trade Driven Policies

We'll keep you in the loop with timely, proactive updates, and depending on the severity of the situation, we may also offer partial refunds or discounts to make things right.

Free Cancellations

Flexibility built in. As a Trade partner, you can cancel standard or made-to-order tile orders at no cost within 15 business days.

After that, you can still cancel anytime. Choose between a store credit for the full order amount or a refund minus a 15% cancellation fee.

Custom tile projects excluded.

NEED HELP? GET IN TOUCH

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