ETC stands for Estimated Time of Completion
This is when we expect your made-to-order items to be finished and ready to ship.

It does not include transit time. However, the total estimated lead time shown when you placed your order does factor in shipping, so your original delivery estimate should still align closely with the final arrival.

Both lead time (how long it takes to produce your order) and transit time (how long it takes to reach you) are estimates. While we strive to meet or beat our timelines, things like carrier delays, production pace, and inspection quality can affect delivery dates.

We’ll keep you informed with any updates and do our best to ensure your order arrives in a timely manner.

We offer both ready-to-ship and custom-made items, so timelines vary:

• Stock orders take approximately 14 business days to arrive. This includes processing, inspection, and careful packing before shipment.
  
• These pieces are crafted just for you and take 12 weeks or more to complete. This timeline was noted when you placed your order, and we’ll keep you updated along the way.
  

Once your order ships, you’ll receive tracking info so you can follow its journey.

Once your order ships, we’ll email you a tracking number. You can also find it right here in your order details. Click the link to view your shipment’s real-time progress with the carrier.

If your order hasn’t shipped yet, yes! Email us at orders@clayimports.com or start a live chat as soon as possible with your new address.

We don’t offer expedited shipping. Most Clay Imports orders ship via LTL (less-than-truckload) freight, which does not support expedited delivery options.

Our team takes great care to process, pack, and ship your order as efficiently as possible, and we’ll send tracking info as soon as it’s on the way.