Clay Imports Austin is looking for a motivated Customer Support Specialist to join our team of exceptional people!

 

 

 

Clay Imports Austin is looking for a motivated Customer Support Specialist to join our team of exceptional people! You’ll be our new customers’ first point of contact, helping them navigate our tile, home decor, and architectural products. The job is in Austin, Texas, and you will work out of our beautiful Studio on North Lamar Blvd.

We provide competitive compensation, health benefits, and all the coffee you need. Speaking of coffee, if you have Barista experience, it’s a plus, since we’re in the process of developing a coffee shop. We are a young, diverse company, seeking a friendly and courteous coworker that enjoys representing our brand. This is an entry-level position, with room for growth.
 

  

 

 



The Role: Execute assistance for Clay Imports sales and design team.

  • - Represent our brand. This includes confidently communicating with ATX Studio visitors and website visitors. This role is part of a dedicated team that answers phone calls, emails, and website chats.
  • - Assist our sales and design team with any and all needs that they may have during their design meetings at the ATX Studio:
    • Assist team with scheduling and managing design meetings.
    • Greet and welcome customers to the studio in a courteous manner.
    • Display products and merchandise in a pleasing and attractive manner.
    • Maintain and manage studio equipment.
    • Maintain studio premises neat, clean and in an attractive manner.
    • Organize and maintain studio logs, records and statements.
  • - Support our customers in the tile buying process ensuring full customer satisfaction.
    • Answer and respond to customer inquiries on studio and website products.
    • Assist sales manager in handling customer concerns. 

 

 



You're a Great Fit if You...

  • Are ready to grow with an innovative company 
  • Want to support a sales and design team that focuses on selling in a way that embraces flexibility 
  • Are resourceful, confident in your abilities to connect with people
  • Love to talk about design, and coffee. 
  • Are a native English and Spanish speaker

 

 



We are Looking for Someone with…

  • Excellent verbal and written communication skills in English and Spanish. Someone who is able to communicate with a variety of professional groups.
  • Knowledge of (or wish to learn) about tile materials and interior design. 
  • Proficient in using a computer
  • The ability to work out of our ATX Studio Wednesday-Sunday from 9am-5pm
  • 1+ years background providing excellent customer service
  • Shopify experience a plus.
  • Barista experience a plus.