How to order samples

We recommend reviewing samples to best understand our products. And we make it easy for you: you can conveniently check out up to 5 samples online at free shipping anywhere in the Continental U.S.

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How do I order Samples?

  • Find the tile you like to sample.
  • Add up to 5 pieces to your cart to enjoy free shipping. (You may order more than 5 samples at a shipping charge.)
  • Select “Free Sample Shipping” for free UPS Ground shipping or select a quicker shipping method (shipping charge will be determined at check out.) Please make sure that you input your zip code and city to see shipping options. 
  • Enter your credit card info and submit payment.
  • A confirmation email and tracking number will be sent to you as soon as possible.

FAQ

Do you have more questions? Read all our FAQ here or chat with us online!

You may order 5 samples at free shipping. If you would like to receive more samples, shipping charges will apply. We recommend ordering at least 2 pieces of the same product to see the level of variation you can expect with a full order.

  • All orders placed during Monday-Friday will ship out 24-72 hours after they are placed. Our normal turnaround time is less than 24 hours. If you order on Friday night or Saturday AM it might not ship until the following Monday ( or Tuesday at the absolute latest, but we are typically faster than this).


If you select the free shipping option on up to 5 samples, transit time is usually 3-5 business days, as we ship these samples with UPS Ground. If you need your samples any earlier, please consider selecting a fast shipping option at check out.

As soon as your samples ship, we will provide you with a tracking number at the email address you have provided at check out. If you have any questions, please email contact@clayimports.com or chat with us online.

You can place a custom samples order by emailing our sales and design team at contact@clayimports.com with your project details. We will get back with you asap with a quote!

If a sample is not available, please reach out at contact@clayimports.com or chat with us to place a backorder sample order. Lead-times are generally 6-8 weeks for out-of-stock samples.