Frequently
Asked Questions

Don’t see an answer to your question? Feel free to contact us!

General

  • Our retail storefront are located at 12024 N. Lamar, Austin, TX 78753.
  • Our warehouse is located on 10508 Boyer Blvd, Austin, TX 78758.

No, you do not need to make an appointment as we are open to the public. You are welcome however, to email our sales and design team with details prior to your visit to allow for an informed consultation.

Payments to Clay Imports can be made with cash, a wire transfer, checks, major credit cards or online invoicing. If a volume discount has been applied to your order, we will only accept payment via check or a wire transfer.

We sell a variety of sealer products for varying tile types and installation environments. Please see here for products and additional information.

We sell multiple types of grout in varying colors. Please contact our sales department for details at contact@clayimports.com.

Though these tiles may look similar, they are produced very differently. The thicker tile is made of cement and the thinner tile is made of clay. 
 
Cement Tiles are composed entirely of cement and water cured. Unlike more common tiles, this product is not fired. Since Cement Tiles are essentially dried concrete, they are porous and require sealing during and after installation. One of the major characteristics that contributes to the popularity of cement tile is it’s interesting, irregular appearance. This product can vary greatly in color and shade. Furthermore, you can expect it to patina and even develop hairline fractures over time. Distressing and wear are valued characteristics of cement tile. They are like a really nice pair of jeans. The more you use them, the more character they will develop.
 
If you are looking for a product that is more predictable and will look like it does out-of-the-box, for years, then Clay Tile might be the better for you. Clay Tiles are produced by applying a decorative glaze layer on top of a durable clay body then firing the tile at a high temperature. The firing process makes this produce resilient to moisture absorption. It does not have to be sealed, ever. We design our Clay Tiles to look like cement tiles, the day that they are installed. Clay Tiles will include handmade characteristics and notable irregularities but the way it looks pre-installation is pretty much how it will look post installation, for years to come. 
 
Overall, if you want your floor to patina develop unpredictably, go with Cement. If you love the way the tile looks right out of the box and want to keep that fresh look for years, go with Clay. 

Encaustic Cement Tile

Cement tiles are made of decorative-quality concrete and are composed of two layers, a pigmented color layer (a single color, or multi-color patterns), and the structural tile body. Cement tiles are handmade, and non-fired.

  • Cement tiles can perform in most applications such as kitchen floors, kitchen backsplashes, kitchen countertop, bathroom floors, bathroom backsplashes, bathtub surrounds, laundry room, fireplace surrounds and entryway including commercial, with the correct sealant.
  • Please read our cement tile sealing guide carefully and provide to your contractor/installer

Yes. Cement tile can be used in outdoor settings such as patios, fountain accent and veranda with the correct sealant. It is strongly recommended to seal the tiles properly during and after installation.

Please read our cement tile sealing guide carefully and provide to your contractor/installer

  • Though handmade cement tiles are not rated to withstand extreme freezing conditions, if properly installed, these product will endure decades of use. For best results, follow our wet area installation guide.
  • This is a crucial note when considering application of cement tiles to a pool that may use pH altering pool cleaning products. Because cement tiles are not resistant to acids, they should be cleaned with pH neutral cleaners.

If you need professional cleaning service, please contact Installation Coordinator Bianca Guerrero at bianca@thetilepress.com

  • Cement tiles require some basic cleaning and maintenance to keep their beauty. What you need to do firstly is to wash your cement tile with lukewarm water on a regular basis; a soft cleaning detergent may also be used when necessary.
  • Please make sure not to let any type of liquid sit on the tile surface. Clean up any spills immediately and dry the cement tiles completely with a clean cloth to prevent and permanent damage.
  • Please read our cement aftercare carefully

 

Cement tiles are porous and thus require significant sealing to prevent absorption. The more sealant that is applied to cement tiles, the less likely they are to absorb moisture.

We advise using grouts that contain little or no pigment coloring and applying grout in small sections, less than 4 square feet at a time.

If your tile has been stained during the grout application, follow our how to remove grout stains guide to restoration.

If spills are not cleaned up immediately and properly, even sealed cement tiles can stain. How to remove stains? Many stains can be cleaned with an all-purpose cleaner. If an all-purpose cleaner is not working for you, please contact at contact@clayimports.com.

  • Yes, you can create your own custom cement tile designs. From concept to installation, Clay Imports has experienced designers ready to see you through the entire process.

Please email  contact@clayimports.com for a complimentary consultation.

  • We stock a variety selection of cement tile in Austin. They are ready to ship within 3-5 business days.
  • If you are interested in cement tiles that we stock in Mexico, the lead time will be 2-3 weeks

If you are looking for a customized cement tile, the lead time vary depending on the complexity of the request. Please contact at contact@clayimports.com.

Encaustic Clay Tile

Much like cement tiles, our “Encaustic” clay tiles were designed with color and pattern in mind. However, unlike cement tiles, these tiles are kiln fired. The process of firing tiles results in a much denser composition, a less absorbent tile. Our encaustic patterns on clay are a low maintenance, handmade alternative to conventional cement tiles – think cement tile, only no sealing, and it won’t stain.

  • Encaustic Clay tile can perform in almost everywhere such as kitchen floors, kitchen backsplashes, kitchen countertop, bathroom floors, bathroom backsplashes, bathtub surrounds, laundry room, fireplaces, outdoor BBQ’S, stair risers, pools and entryway including commercial.

Yes. Encaustic Clay tile can be used in outdoor settings such as patios, fountain accent and veranda.

Yes, you can create your own custom clay tile designs and even size or shape. From concept to installation, Clay Imports has experienced designers ready to see you through the entire process.

Please reach out to  contact@clayimports.com for a complimentary consultation.

  • We stock a variety selection of encaustic clay tile in Austin. They are ready to ship within 3-5 business days.
  • If you are interested in non-stock tiles, the lead time will be 6-8 weeks.

If you are looking for a customized clay tile, the lead time vary depending on the complexity of the request. Please contact at contact@clayimports.com.

Clay Tile installation is comparable to conventional, ceramic tile installation.
 
Depending on the surface the tile is being installed on, a high grade, thinset or mastec adhesive will be needed to bond the tiles. Tile joint spacing is subject to preference however we like to install Clay tiles with a joint spacing between 1/16″ and 1/8″ 
 
Following tile placement, the joints need to be grouted. Though there are a number of types of grout that can be used, determine your type based on the application. We like to use Mapei Flex Grout because it is not prone to cracking and is stain resistant.
 
Unlike other handmade tiles. This tile does not require sealing. It is stain resistant, right out of the box.

Trade Program

Once you have applied for the trade program and been accepted to the trade program, you will receive an email from Gaby Hernandez informing the program.

Please reply to the welcoming email with the samples details you wish to see in person.

Once you have applied for the trade program and been accepted to the trade program, you will receive an email from Gaby Hernandez informing the program.

Please reply to the welcoming email with the project information.

Log in to our website with your account first.

Add the products you wish to purchase to your cart by pressing the “add to cart” button. Then your trade discount will be reflected when products are placed in your shopping cart.

If you don’t see any discounts applied, then please email here with your company name and user ID.