Sales Policies

Sales policies of Clay Tile Imports

Due to the specific custom nature of these special hand-made products, we offer a limited pre-authorized refund policy. Call one of our representatives at 1-888-836-8588 and we will be happy to help you.

If there is extensive damage to the carton, refuse the order and contact our Customer Service Representative immediately at 1-888-836-8588.

Any Questions you have please email us at info@clayimports.com or call us at 1-888-836-8588.

Your satisfaction of our quality is important to us.

Clay Imports Artesanal invites you to view some new design concepts from Pittsburgh Paints called "The Voice of Color" line of vibrant paints, including the Hacienda Style Palette. Also, if you want to compliment our distinctive Mexican hand made tile with high quality ceramic, porcelain, or natural stone products visit our friends at American Tile.

The Artisans who Create our Hand-made Tile are Located at our factory in the Historic Town of DOLORES HIDALGO, GTO, Mexico and, in the USA, our Showroom and Warehouse is in Austin, Texas at 12024 N. Lamar 78753. You can also contact us at (888) 836-8588.

In 2008, we took our Talavera to a new, environmentally safe plateau. After years of testing to preserve the true Talavera colors, all of our tile is now ASTM tested and RoHS-compliant to be classified as LEAD FREE. No other producer of Talavera tile can make this claim.